1. Information We Collect
We may collect the following types of information when you enroll or use our services:
➤ Payment Information: Processed securely via third-party payment providers (we do not store credit/debit card details).
➤ Usage Data: IP address, device type, location, and interaction with our platform.
2. How We Use Your Information
We use your information to:
➤ Deliver telehealth consultations and personalized weight loss programs.
➤ Provide safe, effective, and evidence-based healthcare recommendations.
➤ Process payments and manage subscriptions.
➤ Communicate updates, reminders, and health information relevant to your program (If subscribed).
3. Data Sharing
We may share your data only in the following circumstances:
➤ Healthcare Providers: With clinicians and nutritionists involved in your care.
➤ Legal Requirements: If required by law, audits, or regulatory authority.
➤ Third-Party Service Providers: For payment processing, secure data hosting, and customer support.
➤ Emergency Situations: To protect your life, health, or safety in urgent cases.
We never sell your data to third parties.
4. Data Security
➤ We use encryption, secure servers, and multi-layered access controls to protect your information.
➤ All health data is stored in compliance with the Australian Privacy Principles (APPs) and HIPAA-grade standards.
➤ Except practitioner and the involved in your care, nobody can access your medical information.
5. Your Rights
You have the right to:
➤ Access your health summary held by Metis.
➤ Request corrections to your personal information.
➤ Withdraw consent for non-essential data processing (e.g., marketing).
➤ Request deletion of your account and associated data (where legally permissible).
6. Cookies & Tracking
We use cookies to improve website performance, remember user preferences, and analyze service usage.
You can disable cookies in your browser settings, but some features may not work properly.
7. Data Retention
Health records are retained for a minimum of 7 years (as per Australian healthcare laws) unless required longer by regulation.
Non-health personal data is deleted upon request or after account termination.
8. Children’s Privacy (Optional)
Our services are intended for adults (18+).
We do not knowingly collect information from minors.
In case of Pediatric consults, the medical information provided by parents will be considered true.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Last Updated” date.
10. Contact Us
For privacy concerns, data requests, or questions:
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