Privacy Policy

Last updated: November 2025

1. Information We Collect

We only collect information necessary to provide you with safe, effective, and regulated medical care.

2. How We Use Your Information

Your information is used solely to provide and improve your medical care. Specifically, we may:

• Facilitate online consultations and medical assessments
• Manage prescriptions, refills, and dosage adjustments
• Coordinate with licensed pharmacies for secure delivery
• Provide follow-up support, reminders, and health check-ins
• Enhance our platform experience and clinical quality
• Comply with medical, legal, and regulatory requirements

We never sell, trade, or rent your personal or health data.

3. Sharing and Disclosure

We share your information only when necessary for your care or compliance:

• Doctors and clinical teams directly involved in your treatment
• Pharmacies and partner laboratories processing prescriptions or diagnostics
• Delivery services for secure and discreet shipment of medications
• Technology partners providing hosting, analytics, or platform support
• Regulatory authorities or law enforcement, if legally required

All partners are contractually bound to follow Australian Privacy Principles (APPs) and, where applicable, U.S. HIPAA regulations for handling medical data.

4. Data Storage and Security

Your data is stored on encrypted, access-controlled servers located in Australia. We maintain industry-standard safeguards including:

• End-to-end encryption for data in transit and at rest
• Multi-factor authentication for authorized access
• Regular system audits and security monitoring

While we take every precaution, no online system is completely immune from risk. Please use strong passwords and safeguard your account details.

5. Your Rights

You have the right to:

• Access and request a copy of your personal data
• Correct or update inaccurate information
• Withdraw consent or request deletion (where legally permissible)
• Opt out of non-essential communications

To exercise these rights, please contact: support@raiqa.health

6. Cookies and Tracking

Metis uses cookies and similar technologies to enhance functionality, improve performance, and personalize your experience. You can disable cookies in your browser settings, but some features may not function properly.

7. Data Retention

We retain your information only for as long as required to meet medical, legal, and operational obligations. Once no longer needed, data is securely deleted or anonymized in compliance with applicable laws.

8. Cross-Border Data Transfers

Your data may be processed for operational and compliance purposes. We ensure that all international transfers meet equivalent privacy and security standards under APPs and HIPAA.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect new services, regulatory changes, or technology improvements. The latest version will always be available on our website with the effective date clearly displayed.